The Enugu Electricity Distribution PLC (EEDC) has attributed the loss of supply currently being experienced in parts of its network to the recent heavy rain and windstorm.
The company expressed that the situation which led to loss of several High Tension (HT) and Low Tension (LT) poles, aluminum conductors as well as other line accessories, resulted in power outage affecting most of its 33KV and 11KV feeders.
The Head, Corporate Communications, EEDC, Emeka Ezeh made this known in Enugu.
According to Ezeh, the heavy storm which occurred over the weekend in parts of Anambra and Imo States, and yesterday evening in parts of Abia and Enugu States, destroyed electrical installations within the affected areas, thereby subjecting customers to power outage.
“These incidents have put our feeders out on fault, and as a result, we are not able to provide supply to our customers in the affected areas”.
The Management of EEDC has equally assured its customers that it has evaluated the extent of damages and is already liaising with its suppliers to enable its technical team carry out repairs and restore power for the benefit of the affected customers.
“We appeal for understanding of our customers, while we work at addressing the identified challenges and restore power supply to our customers that were affected by this mishap”.
“We regret the inconvenience this situation has caused our customers and assure them that supply will be gradually restored as repairs are completed”, Ezeh said.
Electricity customers are also reminded to use the established contact channels to report faults, lodge complaints or make enquiries. The channels include: the 24/7 Call Center on: 084 700 100; WhatsApp/SMS: 0815 082 6060, 0815 082 6061; Email: firstname.lastname@example.org; Social media platforms (Twitter and Facebook: @enugudisco; Instagram: @enugu_disco).
Customers are also advised to report accidents and emergency cases by calling: 0815 082 4301.